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Resident & Leasing FAQs

Resident & Leasing Education

Frequently Asked Questions

General Questions

Sí, contamos con un equipo diverso al que le apasiona ayudar a todas las personas a encontrar un hogar. ¡Póngase en contacto con nosotros hoy!

If you are a resident, the best way to contact Ameritex Property Management is through the resident portal. However, we are also available to both residents and non-residents by email and phone as well.

We currently have homes across the state of Texas, please visit our available homes page for further details.

Home restrictions vary and are based on state and/or local regulations and the bedroom count of the property.

Yes, we require that residents have an active renter’s insurance policy.

Yes, we abide by all legal guidelines to protect our residents, our owners and ourselves, including the Fair Housing Act and the Fair Credit Reporting Act.

Property Showings

Rently is the self-showing technology and digital lock set that we utilize to allow potential residents to gain access to a property on their time. To schedule a tour, visit an individual listing on our website, click the schedule tour button, and follow the prompts. It’s really that simple, and homes can be accessed 7am to 7pm 365 days a year.

Typically, homes can be toured between 7am and 7pm, 365 days a year.

Rently is the self-showing technology and digital lock set that we utilize to allow potential residents to gain access to a property on their time. To schedule a tour, visit an individual listing on our website, click the schedule tour button, and follow the prompts. It’s really that simple, and homes can be accessed 7am to 7pm 365 days a year.

If you have additional questions after viewing a property, please contact the leasing team via email or phone, and they will be happy to assist.

Yes, we don’t limit the number of showings. You will just need to schedule a new time and date to gain access to the property.

If you would like to change the time of your showing, please contact Rently support or our leasing team for assistance.

It is important to protect our homes during vacancy, and by asking for an ID and credit card, it helps create an extra layer of protect. This information is not housed or stored by Ameritex Property Management.

Application Requirements & Qualifications

Our application process is done all online including payment. Once it is completed and screened, the potential resident will be notified of approval or denial. In the case of approval, additional steps will be discussed to finalize the lease agreement.

In additional to the information provided in your application, proof of income and a valid US government ID is required to apply.

An eviction is not an automatic disqualifier; however, additional criteria may need to be met in order to qualify for one of our homes.

Ameritex Property Management's screening criteria includes a review of the following:

  • Monthly gross income (before taxes and deductions) to be 3 times your monthly rent or greater
  • Credit report with a score of 520 or greater
  • Criminal Background Check
  • References and follow up with current or previous landlord.

While meeting the criteria above does not guarantee approval, those are the foundation of our multi-point screening process.

Yes, if the resident has not already occupied a property, they are able to move to another qualified property without occurring any additional fee or application.

Application fees are equal to $45 per person plus a flat $5 processing fee.

Application fees are unfortunately not refundable.

No, because of the timeliness of the application, fees must be paid online during the process.

The allowance of pets is property specific and indicated on the individual listings of each home. However, additional rent and/or deposit may be required and are as follows: 

  • A non-refundable $250 deposit per pet is required to be paid at the time of move-in
  • For each pet, there will be a $30 monthly fee 
  • The number of pets and breed restrictions may vary, so please contact our property management team for more information.
  • In accordance with the Fair Housing Act, Ameritex Property Management does not discriminate or require additional fees for service and/or emotional support animals.

Yes, if the property allows pets, additional rent and/or deposit may be required and are as follows: 

  • A non-refundable $250 deposit per pet is required to be paid at the time of move-in
  • For each pet, there will be a $30 monthly fee 
  • The number of pets and breed restrictions may vary, so please contact our property management team for more information.
  • In accordance with the Fair Housing Act, Ameritex Property Management does not discriminate or require additional fees for service and/or emotional support animals.

Lease Agreement

Typical lease terms are one, two and three years.

The security deposit depends on the qualifications of the potential resident and is equal to one- or two-month’s rent.

Home restrictions vary and are based on state regulations and the bedroom count of the property.

Yes, we require that residents have an active renter’s insurance policy.

Your lease should not change. In the rare occurrence that it does, residents will be alerted of those changes and documentation will be found via the resident portal.

Please contact your property manager to discuss. This can be done via the resident portal, email or phone.

Please contact your property manager to discuss. This can be done via the resident portal, email or phone.

We unfortunately do not allow properties to be sublet. If you are need of assistance regarding your lease agreement, please reach out to your property management team.

You can access lease documents and other items related to your account via the resident portal.

Rent & Utility Payment

Rent payments are due on the 1st of every month.

Yes, for further details on that fee amount and late payment policy, please reference your your signed lease agreement.

Yes, rent can be paid quickly and easily online via the resident portal.

Yes, we accept all major credit cards. However, there’s a processing fee associated with credit card payment.

In the case that you do not wish to pay online, we have partnered with a program called Rent Money, which provides our residents the ability to pay in person. For more information on this option, please contact your property manager.

In the case that you do not wish to pay online, we have partnered with a program called Rent Money, which provides our residents the ability to pay in person. For more information on this option, please contact your property manager.

We unfortunately do not accept payments by mail, but have options to pay online, by credit card or via the Rent Money partnership that allows our residents flexibility in their payment method.

NSF stands for Non-Sufficient Funds and triggers a failed payment attempt. If there are not enough funds at the time of payment, a $50 fee will most likely be incurred.

Residents are required to place all applicable utilities in their name at the start of their lease agreement and responsible for the payment of the subsequent charges incurred during the lease term. These utility services include, but are not limited to, electric, water and sewer, gas, etc.

Rental Home Maintenance

Maintenance requests can be submitted through the resident portal and/or by phone via our 24/7 maintenance call center.

A maintenance emergency is anything that is affecting the direct health and safety of a resident or causing extreme damage to the property.

 

Additionally, we have created a property turn process that has been streamlined resulting in an average repair turn time of 7 days from owner approval.

Properties are typically inspected 30 days after move-in, and then subsequently every 6 months following as long as the home is occupied.

Resident Portal

The resident portal can be accessed via our website. By navigating to the login screen, you will have the ability to create an account and/or login to your existing account.

The resident portal can be accessed via our website. By navigating to the login screen, you will have the ability to create an account and/or login to your existing account.

Move-Out

Residents are required to give 60-day minimum written notice before vacating a property.

Residents will be subject to their lease agreement and will need to contact the property manager to discuss move-out options if necessary.

No, once a resident has surrendered possession of the property, it becomes our responsibility to manage.

If applicable, security deposits are returned upon vacating the property and providing your forwarding address within 30 days.

A security deposit can be applied to any damages above normal wear and tear to the home as well as any unpaid rent, bills and fees.

A forwarding address can be provided within the resident portal or via email to your property manager; it must be done in writing.

 

From area comps to market conditions and changes, we aim to minimize vacancy while also achieving top value for your property.

What Others Are Saying

Customer
Testimonials

Nichelle W.
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I am very blessed to become connected to Ameritex Property Management. I had great customer service ...They went over and beyond to accommodate my every need... They walked me through the process and continued to make sure I was comfortable... I am very pleased with everything so far, and I look forward in continue to do business with this company.
Natascia D.
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“The process was smooth... everyone responded back quickly... it was a great experience.”
Shannon J.
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“Very welcoming and professional. The process was quickly done and all questions were answered before I signed.”
Dakota R.
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"Absolutely wonderful to work with... The questions we had, some very off the wall, they answered swiftly and confidently."
Daniel L.
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"Ameritex Property Management made the leasing process easier than I've experienced. Very professional and attentive to the needs of the potential tenant. Thank you."
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